Terms of purchase

PRICES AND PAYMENT

Each item is listed with a price including VAT. In the shopping cart, you can see the total price including all fees, VAT, shipping and payment. All transactions are secure and encrypted. The security solution 3D-secure is used for card purchases.

We accept card payments, credit cards. and digital wallet. You can also choose to pay via invoice and account. You choose which payment option suits you best at checkout.

 

Delivery time

We inform you of the expected delivery time for your order in the checkout and in the order confirmation via email
We always ship your goods as quickly as possible. i Normal delivery time from Youhoo is 2-5 working days. In case of high load, the delivery time may be slightly longer. In the event of a delivery delay from our warehouse, you as a customer have the right to cancel your purchase free of charge. Please note that it may take up to 48 hours after your order leaves our warehouse before you can track your package.

Delivery costs

You get free shipping on orders

Packages sent with Post

If you do not collect your package within two days, you will receive a reminder by email or SMS and another reminder will be sent after five days. If the package has not been picked up within 7 days, it will be returned to us.
For packages that have not been picked up, we reserve the right to charge you costs for return shipping, handling fee and handling fee, for 25 Euro

As a customer, you are responsible for the correctness of the information provided when ordering, e.g. name, email and phone number. If the wrong mobile phone number is left, your package cannot be notified via SMS, but a letter notification must be sent to your home. This means that notification of a delivered package takes a few extra days.

 

Return/right of cancellation within 14 days after you have received the order

we will help you with the return by contacting us via E-mail: order@youhoo.se. All products are checked before they are sent to you. Returns are at your own expense, except if the product is defective or if we have packed it incorrectly. .

You must process the return within the set deadline:
you have 14 days from the date you received the order.
Items must be in their original condition with all tags attached.
As soon as we have checked your return, we will refund you the money for the returned products.
make-up, skin care-fragrance-lingerie and hygiene products are not returned for hygienic reasons

For your return to be approved, the product must be unbroken, unused and in undamaged original packaging with associated packaging. . If the product has been opened or tested, we unfortunately cannot accept a return due to hygienic reasons

In this way, we can guarantee that all our customers buy an untouched and fresh product



Refunds

We refund what you have paid for the item as soon as possible. Keep in mind that it may take 1-3 bank days for the transaction

Refunds are made using the same payment method used to pay for your Products. If the payment was made by invoice or by advance payment, the refund will be made to the account from which the payment was made. If necessary, we may therefore need to ask you for your account details. If you paid via Paypal or by credit or debit card, the refund will be made to your Paypal account or credit or debit card.



PRIVATE POLICY

When you place your order with us, you provide your personal data. In connection with your registration and order, you agree that we store and use your data in our business to fulfill the agreement with you.

We use SSL encryption, which means that your data is encrypted and cannot be read by anyone other than us. Despite this, the most important protection for you is your own password. Never leave it to others!

The information you provide to us is used for handling orders. According to the Personal Data Act, you have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or removed. In that case, contact us via E-mail: order@youhoo.se



COOKIES

This online store uses cookies according to the Electronic Communications Act, July 25, 2003. A cookie is a small text file stored on your computer that contains information to help the online store identify and track users. Cookies exist as session cookies and as cookies that are permanently stored on your computer. During your first visit to the online store, your browser is assigned a session cookie that is unique and is used to not confuse you as a user with other users. To be able to use the online store, you should allow cookies in your browser. This type of cookie is used solely to give you as a visitor a better experience and support and does not store any personal information about you. Cookies can be deleted. In this online store, cookies are used, for example, to keep track of your shopping cart, your settings and which pages you have visited in order to provide you with a better customer experience and support.

This way you can avoid cookies

If you do not want to accept cookies, your browser can be set so that you automatically refuse the storage of cookies or inform each time and request to store a cookie. Through the browser, previously stored cookies can also be deleted. See your browser's help pages for more information. You can also delete cookies manually from your hard drive at any time. If you choose not to accept cookies, certain functions can still be used, but you can limit the functionality of certain web pages.

Contact Us
If you have any questions, you can contact us: Order@youhoo.se